The Black Cat Salon + Spa

FAQs / Policies
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Frequently Asked Questions and Salon Policies

Service and Retail Guarantee
The Black Cat Salon guarantees all services and retail products. If you are unhappy with your service, please let us know right away and we will do everything we can to make it right. If the products you purchase are not to your liking, feel free to bring them back and we will be happy to exchange them or refund the purchase price. Some conditions apply.

Where do I park?
Kailua:
There is a large metered lot right in front of the salon for 75 cents/hour.  We will be happy to feed your meter during your service if needed!
Kaimuki:
There is street parking available, both metered parking on the main streets and free parking on nearby streets. There are 5 customer parking stalls in the lot behind the salon, which are clearly marked.  However, we share these spots with our neighbors, Holy Smokes and Kimmi Jacob, so they may not always be available.  But it's worth a try!  The other spots in the lot behind us belong to residents of the apartment complex, so please do not park in non-customer spots.

How are your prices set?
Because all our stylists are unique and have different specialties and levels of experience, their service prices differ. Our front desk team will go over pricing with you when you call to make your appointment, and your stylist will go over pricing again during your consultation when you arrive. If you have any questions about pricing, please feel free to ask your stylist! Tips are not included.

What’s your cancellation policy?
We do not accept appointment cancellations. Nah! We totally understand if you can't make it in, but please give us a heads up, 24 hours on weekdays and 48 hours Friday through Sunday. If you no show or cancel last minute, we reserve the right to charge your credit card on file up to the full amount of the service...or hunt you down where you live.

How do discounts and promotions work?
Each stylists chooses which promotions and discounts they want to participate in. If you have a particular offer you would like to redeem towards your service, be sure to mention it when booking your appointment and double check with you stylist before your service starts.

What’s your child policy?
We love kids and we don't want to see them get hurt. We use really sharp instruments, very hot tools, and chemicals, so we can't have kids (or adults for that matter) running around the salon--we don't want anyone to get hurt. We also want to provide a fun, comfortable environment for all our guests--so if junior is yelling or crying we might have to ask you to make other arrangements for your child (or put a muzzle on him--we keep an extra one in the back). After all, we want you to be able to relax, too.

As far as child’s hair cuts go, we will not perform services on children under the age of 10. This is for their safety as well as the stylist’s. Not all stylists will perform children’s services, so if you are booking an appointment for your child, please mention it when making the appointment. Child’s services are the same price as regular services.

What’s your gift card policy?
Gift cards are not transferable, may not be returned, may not be redeemed for cash or used to purchase another gift card. Service prices are subject to change. Salon packages may not be substituted. The Black Cat Salon is not responsible for lost or stolen cards.

What’s your privacy policy?
To protect your privacy, the information we collect from our visitors is stored in a secured database. Physical access to the server on which we store visitors’ information is restricted. We use your credit card information only to bill you for the products and services you order from us. We do not share your credit card information with anyone, except as may be necessary to process your transactions. This privacy policy is subject to change. If we choose to change our policies at any point in the future, we will post the new policies promptly. By using our website, you agree that your visit to our site and any dispute over privacy is governed by the then-current version of the Online Privacy Policy and our Visitor Agreement.

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  • FAQs / Policies Promotions
  • FAQs / Policies Promotions